DELIVERY AND RETURNS DETAILS

UK Shipping Information

Domestic orders are dispatched using a trusted tracked delivery service from our warehouse, once the order has been placed and processed. Delivery within mainland UK is a flat rate cost of £5.00 per order. Orders are usually delivered within 1-3 working days. Every order will be processed as quickly as possible, but during busy periods delivery may take up to 7 working days for UK orders.

Orders made before 2pm will be received the next working day. Please note that this only applies to working days and therefore orders placed on a Friday will be received on a Monday.

Worldwide Delivery

The shipping method we use to send your item(s) varies depending your location. Rachel Omrose uses a range of trusted couriers and always uses tracking to ensure that your order can be tracked after dispatch. The status of your consignment can be tracked with the order number we will send to you in an email, once the order has been dispatched.

Restrictions & Taxes for International Delivery

The site will calculate sales taxes and duties according to where you are having your order delivered and are detailed on the checkout screen during the purchase and also on your order invoice.

Orders for delivery outside the European Union on the rachelomrose.com site may be subject to import duties and taxes, which are levied once the package reaches your delivery country. All additional charges for customs clearance will be borne by you and we do not have any control over these charges. If you need further information about this, please contact your local customs office as customs policies vary widely from country to country.

When ordering from rachelomrose.com, you are considered to be the ‘Importer of Record’ and as a result must comply with all laws and regulations of the country into which you are receiving the goods.

For Returns: The returns form must be included with the goods you are returning, (above your address), stating the goods are being returned. Failure to do this may result in import duties being removed from the account refunded, at the customers expense. 

Return Policy

Rachel Omrose is happy to return any unworn, undamaged and unaltered items within 14 days of receipt, in the unlikely event that good supplied are not what you expected. A returns form will be included with your order that you will need to complete and return with your goods.

Customers must ensure that the items being returned come back with their original packaging and tags intact, and are also returned in the condition in which they were received. It is strongly advised that a secure, insured and tracked delivery service is used, such as Royal Mail Special Delivery or equivalent, as Rachel Omrose cannot accept liability for any items not received. Return postage costs are the responsibility of the customer. Rachel Omrose will be able to issue the refund within 30 days of receiving the cancellation notice.

International returns must be clearly marked on your return invoice “Returned goods – No commercial value”. Failing to do this may incur taxes, which will be the customer’s responsibility to pay to your shipper.

Please send your return to:

Tass Enterprises Ltd, 21 Merchant Dr, Hertford, SG13 7AY

Please note that all returns must be received to our office within 14 days of receiving your order; therefore please select your shipping method accordingly. Once the returned goods have been received a refund will be issued on the credit card that was used for the original purchase. 

Exchange Policy

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order.